WhatsApp Assistant for Logistics, Fleets & Warehouses

Your customers check order status, your drivers report deliveries, and your team tracks fleets, manages COAs, and controls warehouses -- all from WhatsApp, connected to your ERP in real time.

Carriers Distributors Warehouses 3PL / Courier
πŸš›
LogiTrack MX
online
Hello! I'm the assistant for LogiTrack MX. What do you need to check?

1. πŸ“¦ Order status
2. πŸš› Vehicle location
3. πŸ“„ Download COA
4. 🏭 Warehouse inventory
5. πŸ“‹ Report delivery/incident
08:42
Status of order PO-4872
08:42
πŸ“¦ Order PO-4872

Status: In transit 🟒
Origin: Toluca DC
Destination: Queretaro Plant
Vehicle: T-038 (Kenworth)
Driver: Juan Mendez

πŸ“ Current location: MEX-QRO Highway km 142
⏱️ ETA: 11:20 AM (1h 38min)

Do you need the COA or bill of lading?
08:42
Send the COA
08:43
Here is the COA for order PO-4872:
πŸ“„ COA_PO4872_Lot_2403.pdf

Certificate of Analysis validated. Anything else?
08:43
85%
Fewer support calls
5s
Customer response time
24/7
Operational visibility
GPS
Real-time tracking

One Assistant, Multiple Roles

Each user sees what they need: customers, drivers, supervisors, and warehouse staff

πŸ‘€
Customer
  • Check order status
  • Download COA and bill of lading
  • Receive real-time ETA
  • Confirm delivery receipt
  • File claims
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Driver / Operator
  • Confirm departure and arrival
  • Send photo evidence
  • Report route incidents
  • Receive next trip details
  • Vehicle checklist
πŸ“Š
Supervisor / Logistics
  • Live fleet dashboard
  • Delay or deviation alerts
  • On-time delivery KPIs
  • Trip assignment
  • Automatic daily reports
🏭
Warehouse Staff
  • Check stock by product
  • Confirm goods receipt
  • Register outbound and transfers
  • Low inventory alerts
  • Locate lot in warehouse

Assistant Modules

Each module connects directly to your systems: ERP, TMS, WMS, GPS

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Order Tracking

The customer enters their order or reference number and instantly gets: status, cargo location, ETA, and associated documents.

  • Search by PO, tracking, or reference
  • Real-time status from your ERP
  • ETA calculated with GPS data
  • Proactive change notifications
πŸ—ΊοΈ

Fleet Tracking

Real-time GPS location for all your vehicles. Route deviation alerts, speeding, unauthorized stops, and geofences.

  • Real-time GPS location
  • Geofences and deviation alerts
  • Route history
  • Geotab, Samsara, Queclink integration
πŸ“„

COAs & Documentation

Certificates of Analysis, bills of lading, invoices, and PODs available instantly via WhatsApp. Your customer downloads them without calling.

  • COAs linked to lot and order
  • Automatic bill of lading CFDI 3.0
  • Delivery evidence (POD) with photo
  • Invoices and packing slips instantly
🏭

Warehouse Control

Check stock, product location, inbound/outbound movements, and low stock alerts from WhatsApp.

  • Available stock by product/SKU
  • Warehouse location (rack/position)
  • Inbound and outbound registration
  • Automatic minimum stock alert
πŸ“Έ

Delivery Evidence

The driver sends a delivery photo, digital signature, and confirmation via WhatsApp. Everything links automatically to the order in your system.

  • Delivered goods photo
  • Receiver digital signature
  • Delivery geolocation
  • Timestamp and PO linkage
⚠️

Alerts & Incidents

Proactive notifications to customers and supervisors: delays, accidents, route changes, delivery rejections, and shortages.

  • Automatic delay alerts
  • Accident report with photos
  • Destination rejection notification
  • Escalation to supervisor

Integration Architecture

The assistant connects with all your systems and displays information on WhatsApp

1

Connection with your ERP / TMS

The assistant integrates via API with SAP, Oracle, Dolibarr, Odoo, or your custom system. Reads purchase orders, shipment status, invoicing, and documentation in real time.

2

Connection with GPS / Telematics

Connects with your GPS platform (Geotab, Samsara, Queclink, Wialon) for live location, speed, geofences, and vehicle status.

3

Connection with WMS / Warehouse

Inventories, locations, lots, and movements from your WMS or warehouse system. Warehouse staff check and register movements directly from WhatsApp.

4

AI engine with roles

The assistant identifies if it is a customer, driver, or supervisor and shows only the relevant information. Understands natural language and responds in seconds.

5

WhatsApp Business API

Everything flows through the official WhatsApp Business API. Encrypted messages, Meta-approved templates, and the ability to send documents, photos, and location.

ERP
GPS
WMS
TMS
πŸš›πŸ“‘
Connected Live

πŸ“‘ CONTROL CENTER

ERP + GPS + WMS + WhatsApp

Orders + Fleets + Warehouse + COAs

Ideal For Your Operation

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Carriers

Fleet tracking, delivery evidence, automatic bill of lading, and customer service without a call center.

🏭

Distributors

Order status, COAs by lot, DC inventory control, and full visibility for customers.

πŸ“¦

3PL & Couriers

Multi-client tracking, returns management, last mile, and performance reports by account.

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Chemical / Pharmaceutical

Mandatory COAs per lot, cold chain, full traceability, and instant regulatory documentation.

πŸ₯«

Food & Beverage

Expiration control, transport temperature, FIFO traceability, and sanitary certificates.

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Materials / Construction

Material dispatch, trip control, scale weighing, and unloading evidence at job sites.

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E-commerce / Retail

Shipment status for end customers, returns management, fulfillment, and last mile.

Benefits For Your Operation

Fewer calls, more visibility, better customer service

πŸ“ž

85% Fewer Calls

Most logistics calls are "where is my order?". The assistant responds instantly, 24/7, without overwhelming your customer service team.

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Total Visibility

Customers, supervisors, and drivers have access to the same real-time information. Eliminates "I don't know, let me check" and email chains.

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Instant Documentation

COAs, bills of lading, invoices, and PODs are delivered in seconds via WhatsApp. Your customer does not wait days for a certificate that already exists in your system.

Plans For Every Scale

Operations
Small fleets and local distributors
  • WhatsApp order tracking
  • Basic vehicle tracking (GPS)
  • COA and document delivery
  • Delivery photo evidence
  • Order status panel
  • Up to 10 vehicles
  • WhatsApp support
Quote Operations Plan
Enterprise
National operations with multiple DCs
  • Everything in Logistics plan
  • Multiple DCs and warehouses
  • SAP / Oracle integration
  • Automatic bill of lading CFDI 3.0
  • Cold chain and temperature
  • Custom bidirectional API
  • Guaranteed support SLA
  • Dedicated implementation and training
Quote Enterprise Plan

Frequently Asked Questions

How does the logistics WhatsApp assistant work?

Customers, drivers, and internal staff message your company WhatsApp and the assistant responds instantly with real-time information: order status, vehicle location, warehouse availability, COAs, and delivery evidence. It connects directly to your ERP, TMS, or WMS.

Does it integrate with my ERP or management system?

Yes, the assistant connects via API with major ERPs (SAP, Oracle, Dolibarr, Odoo), TMS systems, WMS, and GPS platforms. It also works with spreadsheets and custom databases if your operation is not yet fully systematized.

What GPS platforms does it support?

It integrates with Geotab, Samsara, Queclink, Wialon, GPS Trackit, and most platforms that expose an API. If your GPS provider has an available API, we integrate it. It also supports standard protocols like GTFS and AIS.

Do customers and drivers see the same information?

No, the assistant handles differentiated roles. Customers only see their orders and documents. Drivers see their assigned trips and report deliveries. Supervisors see the complete dashboard with KPIs. Each role has access only to what is relevant to them.

What is a COA and how does the assistant deliver it?

A COA (Certificate of Analysis) certifies the quality of a product lot. The assistant links it to the order and lot number, and delivers it as a PDF via WhatsApp instantly when the customer requests it.

How long does implementation take?

Depends on required integrations. A basic implementation (order tracking + GPS) takes 2 to 3 weeks. Full integrations with ERP, WMS, and documentation take 4 to 8 weeks. Includes setup, testing, and training.

Digitize Your Logistics Operation

Schedule a demo and discover how to reduce 85% of "where is my order?" calls with an assistant that responds in 5 seconds.

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