Preparation by test
Fasting, timing and recommendations sent before sample collection.
- Instructions per test
- Reminder the day before
- Fewer repeat samples
Clinical laboratories24/7 AIRemote service worldwide
AI agents for clinical labs: well-prepared patients, a free front desk
Test preparation, prices, appointments and results notices handled by an agent 24/7.
An AI agent for clinical laboratories is an artificial intelligence assistant that answers on WhatsApp, web and email, handles administrative tasks using your information and hands off to a person when needed. AppsySoftware designs it, trains it on your data and has it running within weeks, for clinical laboratories in the US, Canada and Mexico.
⏱️ Every late reply is a customer comparing you with someone else. An AI agent answers in seconds, day and night.
The challenge for clinical laboratories and how an AI agent helps
At a clinical lab the most frequent questions are always the same: how much a test costs, whether fasting is required, what time you open and whether results are ready. When patients arrive unprepared, the test has to be repeated and time and money are lost.
An AI agent gives prices and preparation instructions per test, schedules home or in-lab sample collection, sends reminders with instructions and notifies patients when results are ready through the channel the lab authorizes.
What's included
What an AI agent for clinical laboratories does
Every agent is trained on your real information and rules.
Prices and packages
Quotes individual tests and packages with your current prices.
- Up-to-date price list
- Packages and promotions
- Locations and hours
Home sample collection
Schedules home collection by area and available time slot.
- Service areas
- Schedules per phlebotomist
- Patient confirmation
Results ready
Notifies patients when their results are available and how to access them.
- Automatic notice
- Secure access
- Administrative questions answered
WhatsApp, web and email
The agent answers on your WhatsApp Business number, on your website and by email.
- WhatsApp Business API
- Website chat widget
- Email inbox
Human oversight
You set the limits, review conversations and take over whenever you want.
- Approved responses
- Full conversation history
- Handoff to a person
What changes with an AI agent
No message goes unanswered
Messages at night, on weekends or while you're busy: every one gets a reply.
Your time goes to expert work
AI handles the repetitive tasks; you and your team focus on what takes judgment.
Follow-up that sells
Automatic reminders and follow-ups win back customers you used to lose.
Your questions, answered
Frequently asked questions
Does the agent interpret results?
No. The agent only reports that results are ready and how to access them; interpretation is up to the treating physician. Any clinical question is routed to lab staff.
How is health data protected?
Data is stored encrypted with restricted access. Results are delivered through the secure channel the lab defines, never in an open message if you say so.
Does it work for labs with multiple locations?
Yes. The agent knows the hours and services of each location and directs patients to the most convenient one.
How much does an AI agent for clinical laboratories cost?
It depends on the channels, the tasks it needs to handle and the integrations with your systems. The assessment is free and you get a fixed-price quote within 24 hours.
Do you work with clients outside Mexico?
Yes. Our team is based in Mexico and works remotely with professionals and businesses across the country and abroad, in both English and Spanish.
Put AI to work in your business
Book a free 30-minute assessment: we'll tell you what to automate first and what it would cost.
You may also like
AI medical records
Clinical notes generated from the consultation.
See details →Assistant for medical specialists
Appointments and test preparation via WhatsApp.
See details →What is an AI agent
How it works and how long it takes to go live.
See details →