Shipment status
Answers “where is my freight?” with data from your system or GPS.
- Lookup by tracking number
- Departure and arrival notices
- Delay alerts
Logistics and trucking24/7 AIRemote service worldwide
AI agents for logistics: your customers know where their freight is
Shipment status, loading appointments, proof of delivery and delay alerts without calls to the dispatcher.
An AI agent for logistics companies is an artificial intelligence assistant that answers on WhatsApp, web and email, handles administrative tasks using your information and hands off to a person when needed. AppsySoftware designs it, trains it on your data and has it running within weeks, for logistics companies in the US, Canada and Mexico.
⏱️ Every late reply is a customer comparing you with someone else. An AI agent answers in seconds, day and night.
The challenge for logistics companies and how an AI agent helps
In logistics, half of a dispatcher's calls are customers asking where their freight is. Meanwhile, proof of delivery arrives as scattered photos and invoicing is delayed because a document is missing.
An AI agent reports status based on your system or GPS, schedules loading and unloading appointments, receives proof of delivery from drivers and alerts customers to delays before they ask. It complements our GPS fleet tracking.
What's included
What an AI agent for logistics companies does
Every agent is trained on your real information and rules.
Loading and unloading appointments
Schedules dock slots based on availability and sends reminders.
- Availability by dock
- Confirmations
- Automatic rescheduling
Proof of delivery
Drivers send photos and signatures via WhatsApp; the agent organizes them by trip.
- Proof by trip
- Missing items detected
- Ready for invoicing
Freight quotes
Collects origin, destination, load type and date, and hands you the request ready to quote.
- Complete data for quoting
- Proposal follow-up
- History by customer
WhatsApp, web and email
The agent answers on your WhatsApp Business number, on your website and by email.
- WhatsApp Business API
- Website chat widget
- Email inbox
Human oversight
You set the limits, review conversations and take over whenever you want.
- Approved responses
- Full conversation history
- Handoff to a person
What changes with an AI agent
No message goes unanswered
Messages at night, on weekends or while you're busy: every one gets a reply.
Your time goes to expert work
AI handles the repetitive tasks; you and your team focus on what takes judgment.
Follow-up that sells
Automatic reminders and follow-ups win back customers you used to lose.
Your questions, answered
Frequently asked questions
Does it integrate with my GPS or TMS?
If your provider offers an API or exportable reports, the agent pulls that information. If you use our GPS fleet tracking, the integration is direct.
Do drivers need an app?
No. They can send proof of delivery and updates via WhatsApp; the agent validates and organizes the information.
Does it work for parcel and last-mile delivery?
Yes. For high shipment volumes the agent handles tracking inquiries, rescheduling and incomplete addresses.
How much does an AI agent for logistics companies cost?
It depends on the channels, the tasks it needs to handle and the integrations with your systems. The assessment is free and you get a fixed-price quote within 24 hours.
Do you work with clients outside Mexico?
Yes. Our team is based in Mexico and works remotely with professionals and businesses across the country and abroad, in both English and Spanish.
Put AI to work in your business
Book a free 30-minute assessment: we'll tell you what to automate first and what it would cost.
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